COOKIE POLICY
(Updated in compliance with EU Regulation 2016/679, Legislative Decree 196/2003 as amended by Legislative Decree 101/2018, and the Guidelines on Cookies and Other Tracking Tools issued by the Italian Data Protection Authority on 10 June 2021 — Provision no. 231)
This Cookie Policy describes how cookies and other tracking tools are used through the website https://casa-pier.com and related services (collectively, "the Site"), pursuant to Article 122 of Legislative Decree 196/2003 ("Privacy Code"), EU Regulation 2016/679 ("GDPR"), and Provision no. 231 of 10 June 2021 issued by the Italian Data Protection Authority ("Garante"), containing the "Guidelines on Cookies and Other Tracking Tools." This policy forms an integral part of the Site's Privacy Policy.
1. DATA CONTROLLER
The Data Controller for personal data collected through the Site is MANDRALIVING s.r.l., with registered office in Rome, Via Umberto Tupini n. 116 (VAT No. and Tax Code: 16672371008 — PEC: mandraliving@legalmail.it — Email: officemanager@mandraliving.com) (hereinafter, the "Controller"). MANDRALIVING s.r.l. operates as a service provider for property management and tourist rentals.
COOKIE POLICY
The Site installs cookies managed by third parties. Depending on the case, such parties act either as independent data controllers or as data processors appointed by the Controller.
In accordance with the transparency obligations set out in the Garante's Guidelines of 10 June 2021, the following is a list of categories of third-party providers that install cookies through the Site. A detailed and up-to-date list of individual cookies (name, provider, duration, specific purpose) is available in the consent management panel (Cookie Management Platform) accessible from the Site.
2. WHAT ARE COOKIES
Cookies are small text files that websites send to the user's device (computer, smartphone, tablet, or other terminal), where they are stored and subsequently transmitted back to the same websites on future visits.
Cookies allow the user's device to be recognised and improve the browsing experience, enabling the Site to function correctly, remember preferences, collect statistical data, and — where permitted — offer personalised content and targeted commercial communications.
In addition to cookies, the Site uses other tracking tools (pixel tags, web beacons, advertising identifiers, local storage) for similar purposes.
3. TYPES OF COOKIES USED
The Site uses the following categories of cookies.
3.1 Technical Cookies (Essential Cookies)
Technical cookies are necessary for the correct operation of the Site and to provide the service requested by the user. They do not require the user's consent, as they fall within the exemption provided by Article 122(1), second sentence, of Legislative Decree 196/2003, which excludes the consent requirement for technical storage or access to information already stored "if aimed solely at carrying out the transmission of a communication over an electronic communications network, or to the extent strictly necessary for the provider of an information society service explicitly requested by the subscriber or user to provide such service."
This category includes:
-
Authentication and security cookies: used to verify user identity, prevent unauthorised access, and protect the Site from fraud and cyber threats.
-
Session and navigation cookies: enable normal navigation within the platform and access to core features (dashboard, property management, bookings, payments).
-
Consent management cookies: record and remember the user's choices regarding cookie usage.
Legal basis: exemption under Article 122(1) of Legislative Decree 196/2003. For any associated personal data: the Controller's legitimate interest in the correct functioning and security of the Site, pursuant to Article 6(1)(f) of the GDPR.
3.2 Analytics Cookies
The Site uses analytics cookies to collect information on how the platform is used, such as pages visited, time spent, feature interactions, navigation paths, and technical performance metrics.
Such cookies are treated as equivalent to technical cookies — and therefore do not require user consent — only when:
-
the data collected is adequately anonymised (e.g. IP address masking);
-
they do not allow, even indirectly, identification of the user;
-
cross-referencing with other data held by the service provider is not possible.
Where analytics cookies allow user identification or cross-referencing with other information (e.g. behavioural analysis for product improvement, feature adoption tracking, technical issue detection), they will only be installed upon prior consent.
Legal basis: the user's consent pursuant to Article 6(1)(a) of the GDPR, where required; otherwise, exemption under Article 122(1) of Legislative Decree 196/2003.
3.3 Functional Cookies
Functional cookies store user preferences and settings (e.g. language, geographic area, interface customisation) to improve the browsing experience.
If strictly necessary for the provision of the service requested by the user, they are treated as technical cookies and do not require consent. If they store non-essential preferences, they require the user's consent.
Legal basis: consent pursuant to Article 6(1)(a) of the GDPR, unless they qualify as technical cookies under Article 122(1) of Legislative Decree 196/2003.
3.4 Marketing and Profiling Cookies (Advertising and Marketing Cookies)
The Site uses marketing and profiling cookies to:
-
analyse behaviours, preferences, and browsing habits;
-
create individual profiles and deliver personalised content;
-
display targeted advertising (including retargeting on third-party sites after visiting the Site);
-
measure the effectiveness of advertising campaigns and track conversions;
-
optimise marketing strategies across different channels (e.g. Google Ads, Meta, LinkedIn).
These cookies are only installed after obtaining the user's free, specific, informed, and unambiguous consent, pursuant to Article 6(1)(a) of the GDPR and Article 122(1) of Legislative Decree 196/2003.
Legal basis: the user's consent pursuant to Article 6(1)(a) of the GDPR.
4. THIRD-PARTY COOKIES
1. DATA CONTROLLER
2. WHAT ARE COOKIES
3. TYPES OF COOKIES USED
4. THIRD-PARTY COOKIES
Updated in compliance with EU Regulation 2016/679, Legislative Decree 196/2003 as amended by Legislative Decree 101/2018, and the Guidelines on Cookies and Other Tracking Tools issued by the Italian Data Protection Authority on 10 June 2021 — Provision no. 231)
This Cookie Policy describes how cookies and other tracking tools are used through the website https://casa-pier.com and related services (collectively, "the Site"), pursuant to Article 122 of Legislative Decree 196/2003 ("Privacy Code"), EU Regulation 2016/679 ("GDPR"), and Provision no. 231 of 10 June 2021 issued by the Italian Data Protection Authority ("Garante"), containing the "Guidelines on Cookies and Other Tracking Tools." This policy forms an integral part of the Site's Privacy Policy.
The Data Controller for personal data collected through the Site is MANDRALIVING s.r.l., with registered office in Rome, Via Umberto Tupini n. 116 (VAT No. and Tax Code: 16672371008 — PEC: mandraliving@legalmail.it — Email: officemanager@mandraliving.com) (hereinafter, the "Controller"). MANDRALIVING s.r.l. operates as a service provider for property management and tourist rentals.
Cookies are small text files that websites send to the user's device (computer, smartphone, tablet, or other terminal), where they are stored and subsequently transmitted back to the same websites on future visits.
Cookies allow the user's device to be recognised and improve the browsing experience, enabling the Site to function correctly, remember preferences, collect statistical data, and — where permitted — offer personalised content and targeted commercial communications.
In addition to cookies, the Site uses other tracking tools (pixel tags, web beacons, advertising identifiers, local storage) for similar purposes.
The Site uses the following categories of cookies.
3.1 Technical Cookies (Essential Cookies)
Technical cookies are necessary for the correct operation of the Site and to provide the service requested by the user. They do not require the user's consent, as they fall within the exemption provided by Article 122(1), second sentence, of Legislative Decree 196/2003, which excludes the consent requirement for technical storage or access to information already stored "if aimed solely at carrying out the transmission of a communication over an electronic communications network, or to the extent strictly necessary for the provider of an information society service explicitly requested by the subscriber or user to provide such service."
This category includes:
-
Authentication and security cookies: used to verify user identity, prevent unauthorised access, and protect the Site from fraud and cyber threats.
-
Session and navigation cookies: enable normal navigation within the platform and access to core features (dashboard, property management, bookings, payments).
-
Consent management cookies: record and remember the user's choices regarding cookie usage.
Legal basis: exemption under Article 122(1) of Legislative Decree 196/2003. For any associated personal data: the Controller's legitimate interest in the correct functioning and security of the Site, pursuant to Article 6(1)(f) of the GDPR.
3.2 Analytics Cookies
The Site uses analytics cookies to collect information on how the platform is used, such as pages visited, time spent, feature interactions, navigation paths, and technical performance metrics.
Such cookies are treated as equivalent to technical cookies — and therefore do not require user consent — only when:
-
the data collected is adequately anonymised (e.g. IP address masking);
-
they do not allow, even indirectly, identification of the user;
-
cross-referencing with other data held by the service provider is not possible.
Where analytics cookies allow user identification or cross-referencing with other information (e.g. behavioural analysis for product improvement, feature adoption tracking, technical issue detection), they will only be installed upon prior consent.
Legal basis: the user's consent pursuant to Article 6(1)(a) of the GDPR, where required; otherwise, exemption under Article 122(1) of Legislative Decree 196/2003.
3.3 Functional Cookies
Functional cookies store user preferences and settings (e.g. language, geographic area, interface customisation) to improve the browsing experience.
If strictly necessary for the provision of the service requested by the user, they are treated as technical cookies and do not require consent. If they store non-essential preferences, they require the user's consent.
Legal basis: consent pursuant to Article 6(1)(a) of the GDPR, unless they qualify as technical cookies under Article 122(1) of Legislative Decree 196/2003.
3.4 Marketing and Profiling Cookies (Advertising and Marketing Cookies)
The Site uses marketing and profiling cookies to:
-
analyse behaviours, preferences, and browsing habits;
-
create individual profiles and deliver personalised content;
-
display targeted advertising (including retargeting on third-party sites after visiting the Site);
-
measure the effectiveness of advertising campaigns and track conversions;
-
optimise marketing strategies across different channels (e.g. Google Ads, Meta, LinkedIn).
These cookies are only installed after obtaining the user's free, specific, informed, and unambiguous consent, pursuant to Article 6(1)(a) of the GDPR and Article 122(1) of Legislative Decree 196/2003.
Legal basis: the user's consent pursuant to Article 6(1)(a) of the GDPR.
The Site installs cookies managed by third parties. Depending on the case, such parties act either as independent data controllers or as data processors appointed by the Controller.
In accordance with the transparency obligations set out in the Garante's Guidelines of 10 June 2021, the following is a list of categories of third-party providers that install cookies through the Site. A detailed and up-to-date list of individual cookies (name, provider, duration, specific purpose) is available in the consent management panel (Cookie Management Platform) accessible from the Site.
Analytics and Product Intelligence Providers
Provider
Google Analytics / GA4
Mixpanel / Amplitude / Heap / Fullstory / Pendo / Sisense / Imply / DataDog
Purpose
Web traffic analysis, user behaviour, marketing optimisation
User engagement tracking, feature adoption, product usage patterns, technical performance
Cookie Category
Analytics (consent where not anonymised)
Analytics (consent)
Marketing and Advertising Providers
Google Ads
Meta Pixel (Facebook/Instagram)
LinkedIn Insight Tag
HubSpot / Salesforce / Salesloft
Targeted advertising, campaign measurement, retargeting
Campaign measurement, targeted advertising, retargeting, marketing optimisation
Campaign measurement, LinkedIn retargeting, professional demographic analysis
CRM management, commercial activity tracking, marketing communications
Marketing / Profiling
Marketing / Profiling
Marketing / Profiling
Marketing / Functional
Provider
Google Analytics / GA4
Mixpanel / Amplitude / Heap / Fullstory / Pendo / Sisense / Imply / DataDog
Purpose
Web traffic analysis, user behaviour, marketing optimisation
User engagement tracking, feature adoption, product usage patterns, technical performance
Cookie Category
Analytics
(consent where not anonymised)
Analytics (consent)
Provider
Google Analytics / GA4
Mixpanel / Amplitude / Heap / Fullstory / Pendo / Sisense / Imply / DataDog
Purpose
Web traffic analysis, user behaviour, marketing optimisation
User engagement tracking, feature adoption, product usage patterns, technical performance
Cookie Category
Analytics
(consent where not anonymised)
Analytics (consent)
Marketing and Advertising Providers
Google Ads
Meta Pixel (Facebook/Instagram)
LinkedIn Insight Tag
HubSpot / Salesforce / Salesloft
Targeted advertising, campaign measurement, retargeting
Campaign measurement, targeted advertising, retargeting, marketing optimisation
Campaign measurement, LinkedIn retargeting, professional demographic analysis
CRM management, commercial activity tracking, marketing communications
Marketing / Profiling
Marketing / Profiling
Marketing / Profiling
Marketing / Functional
(Updated in compliance with EU Regulation 2016/679, Legislative Decree 196/2003 as amended by Legislative Decree 101/2018, and the Guidelines on Cookies and Other Tracking Tools issued by the Italian Data Protection Authority on 10 June 2021 — Provision no. 231)
This Cookie Policy describes how cookies and other tracking tools are used through the website https://casa-pier.com and related services (collectively, "the Site"), pursuant to Article 122 of Legislative Decree 196/2003 ("Privacy Code"), EU Regulation 2016/679 ("GDPR"), and Provision no. 231 of 10 June 2021 issued by the Italian Data Protection Authority ("Garante"), containing the "Guidelines on Cookies and Other Tracking Tools." This policy forms an integral part of the Site's Privacy Policy.
COOKIE POLICY
The Data Controller for personal data collected through the Site is MANDRALIVING s.r.l., with registered office in Rome, Via Umberto Tupini n. 116 (VAT No. and Tax Code: 16672371008 — PEC: mandraliving@legalmail.it — Email: officemanager@mandraliving.com) (hereinafter, the "Controller"). MANDRALIVING s.r.l. operates as a service provider for property management and tourist rentals.
1. DATA CONTROLLER
Cookies are small text files that websites send to the user's device (computer, smartphone, tablet, or other terminal), where they are stored and subsequently transmitted back to the same websites on future visits.
Cookies allow the user's device to be recognised and improve the browsing experience, enabling the Site to function correctly, remember preferences, collect statistical data, and — where permitted — offer personalised content and targeted commercial communications.
In addition to cookies, the Site uses other tracking tools (pixel tags, web beacons, advertising identifiers, local storage) for similar purposes.
2. WHAT ARE COOKIES
The Site uses the following categories of cookies.
3.1 Technical Cookies (Essential Cookies)
Technical cookies are necessary for the correct operation of the Site and to provide the service requested by the user. They do not require the user's consent, as they fall within the exemption provided by Article 122(1), second sentence, of Legislative Decree 196/2003, which excludes the consent requirement for technical storage or access to information already stored "if aimed solely at carrying out the transmission of a communication over an electronic communications network, or to the extent strictly necessary for the provider of an information society service explicitly requested by the subscriber or user to provide such service."
This category includes:
-
Authentication and security cookies: used to verify user identity, prevent unauthorised access, and protect the Site from fraud and cyber threats.
-
Session and navigation cookies: enable normal navigation within the platform and access to core features (dashboard, property management, bookings, payments).
-
Consent management cookies: record and remember the user's choices regarding cookie usage.
Legal basis: exemption under Article 122(1) of Legislative Decree 196/2003. For any associated personal data: the Controller's legitimate interest in the correct functioning and security of the Site, pursuant to Article 6(1)(f) of the GDPR.
3.2 Analytics Cookies
The Site uses analytics cookies to collect information on how the platform is used, such as pages visited, time spent, feature interactions, navigation paths, and technical performance metrics.
Such cookies are treated as equivalent to technical cookies — and therefore do not require user consent — only when:
-
the data collected is adequately anonymised (e.g. IP address masking);
-
they do not allow, even indirectly, identification of the user;
-
cross-referencing with other data held by the service provider is not possible.
Where analytics cookies allow user identification or cross-referencing with other information (e.g. behavioural analysis for product improvement, feature adoption tracking, technical issue detection), they will only be installed upon prior consent.
Legal basis: the user's consent pursuant to Article 6(1)(a) of the GDPR, where required; otherwise, exemption under Article 122(1) of Legislative Decree 196/2003.
3.3 Functional Cookies
Functional cookies store user preferences and settings (e.g. language, geographic area, interface customisation) to improve the browsing experience.
If strictly necessary for the provision of the service requested by the user, they are treated as technical cookies and do not require consent. If they store non-essential preferences, they require the user's consent.
Legal basis: consent pursuant to Article 6(1)(a) of the GDPR, unless they qualify as technical cookies under Article 122(1) of Legislative Decree 196/2003.
3.4 Marketing and Profiling Cookies (Advertising and Marketing Cookies)
The Site uses marketing and profiling cookies to:
-
analyse behaviours, preferences, and browsing habits;
-
create individual profiles and deliver personalised content;
-
display targeted advertising (including retargeting on third-party sites after visiting the Site);
-
measure the effectiveness of advertising campaigns and track conversions;
-
optimise marketing strategies across different channels (e.g. Google Ads, Meta, LinkedIn).
These cookies are only installed after obtaining the user's free, specific, informed, and unambiguous consent, pursuant to Article 6(1)(a) of the GDPR and Article 122(1) of Legislative Decree 196/2003.
Legal basis: the user's consent pursuant to Article 6(1)(a) of the GDPR.
3. TYPES OF COOKIES USED
The Site installs cookies managed by third parties. Depending on the case, such parties act either as independent data controllers or as data processors appointed by the Controller.
In accordance with the transparency obligations set out in the Garante's Guidelines of 10 June 2021, the following is a list of categories of third-party providers that install cookies through the Site. A detailed and up-to-date list of individual cookies (name, provider, duration, specific purpose) is available in the consent management panel (Cookie Management Platform) accessible from the Site.
4. THIRD-PARTY COOKIES
Customer Engagement and Support Providers
Intercom / Zendesk
In-app messaging, live chat, chatbot, customer support, satisfaction analysis
Functional / Analytics
Other Third-Party Tools
Google reCAPTCHA
Google Maps
YouTube
Stripe
Protection from spam and automated access
Map display in property management interfaces
Display of video content (e.g. tutorials, guides)
Payment processing and fraud prevention (security cookies)
Technical
Functional
Functional / Marketing
Technical
For information on the purposes, processing methods, and retention periods applied by each provider, please refer to their respective privacy policies:
-
Google (Analytics, Ads, Maps, reCAPTCHA, YouTube): https://policies.google.com/privacy
-
Salesforce: https://www.salesforce.com/company/privacy/
-
Intercom: https://www.intercom.com/legal/privacy
-
Zendesk: https://www.zendesk.com/company/agreements-and-terms/privacy-policy/
-
Stripe: https://stripe.com/privacy
-
Amplitude: https://amplitude.com/privacy
Operational note: the list of providers actually integrated into the Site should be verified through a technical scan of installed cookies. The providers listed are drawn from the privacy policy and must be confirmed with the technical team.
On first access to the Site, a banner is displayed allowing the user to:
-
accept all cookies via a dedicated button;
-
reject all non-necessary cookies via a dedicated button of equal visual prominence;
-
customise preferences by category or individual provider through the consent management panel;
-
access this Cookie Policy and the Privacy Policy.
In accordance with the Garante's Guidelines of 10 June 2021, simply continuing to browse, closing the banner, or scrolling the page does not constitute valid consent. Consent must be expressed through a positive and unambiguous action by the user (e.g. clicking the "Accept" button).
No profiling, marketing, or consent-required analytics cookies are installed before the user has made a positive choice.
The banner is not shown on every visit, unless:
-
significant changes have been made to the types or purposes of cookies used;
-
at least six months have passed since the user last expressed their preferences.
5. HOW CONSENT IS OBTAINED
The user may at any time:
-
modify their stated preferences;
-
withdraw previously given consent;
-
update their choices.
This can be done via the "Manage cookie preferences" link (or equivalent wording), always available in the Site's footer.
Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal, pursuant to Article 7(3) of the GDPR. Consent may be withdrawn as easily as it was given.
6. WITHDRAWAL AND MODIFICATION OF CONSENT
Cookies are retained for the time strictly necessary to fulfil the purposes for which they were installed, in accordance with the principle of storage limitation under Article 5(1)(e) of the GDPR.
In particular:
-
Session cookies: deleted automatically when the browser is closed.
-
Persistent cookies: remain on the device until the set expiry date or until manually deleted by the user.
The specific duration of each cookie is listed in the consent management panel and in the respective providers' privacy policies. The Controller periodically reviews retention periods and endeavours to limit them to what is reasonably necessary.
7. DATA RETENTION
The user may configure their browser to accept all cookies, reject all cookies, or receive a notification when a cookie is installed.
Links to the official guides for the main browsers:
-
Google Chrome: https://support.google.com/chrome/answer/95647
-
Mozilla Firefox: https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie
-
Microsoft Edge: https://support.microsoft.com/it-it/microsoft-edge/eliminare-i-cookie-in-microsoft-edge
-
Safari: https://support.apple.com/it-it/guide/safari/sfri11471/mac
It is also possible to:
-
manage behavioural advertising preferences at http://www.youronlinechoices.com/it/;
-
opt out of Google Analytics by installing the browser add-on: https://tools.google.com/dlpage/gaoptout;
-
opt out of advertising cookies at https://optout.aboutads.info/.
Disabling technical cookies may impair the correct functioning of the Site, including authentication, security, and payment processing features.
8. MANAGING COOKIES THROUGH THE BROWSER
This Cookie Policy may be modified or updated to reflect regulatory, interpretive, or technological developments, as well as changes to third-party services or the adoption of new providers.
The updated version will always be published on the Site with the date of the last update indicated. Substantial changes will be brought to users' attention via a notice on the Site and, where necessary, by re-displaying the consent banner.
Last updated: June 2026
9. UPDATES TO THE COOKIE POLICY

Our suites
contact us & social
+39 066 220 2230
Casa Policy
Customer Engagement and Support Providers
Intercom / Zendesk
In-app messaging, live chat, chatbot, customer support, satisfaction analysis
Functional / Analytics
Other Third-Party Tools
Google reCAPTCHA
Google Maps
YouTube
Stripe
Protection from spam and automated access
Map display in property management interfaces
Display of video content (e.g. tutorials, guides)
Payment processing and fraud prevention (security cookies)
Technical
Functional
Functional / Marketing
Technical
COOKIE POLICY
(Updated in compliance with EU Regulation 2016/679, Legislative Decree 196/2003 as amended by Legislative Decree 101/2018, and the Guidelines on Cookies and Other Tracking Tools issued by the Italian Data Protection Authority on 10 June 2021 — Provision no. 231)
This Cookie Policy describes how cookies and other tracking tools are used through the website https://casa-pier.com and related services (collectively, "the Site"), pursuant to Article 122 of Legislative Decree 196/2003 ("Privacy Code"), EU Regulation 2016/679 ("GDPR"), and Provision no. 231 of 10 June 2021 issued by the Italian Data Protection Authority ("Garante"), containing the "Guidelines on Cookies and Other Tracking Tools." This policy forms an integral part of the Site's Privacy Policy.
1. DATA CONTROLLER
The Data Controller for personal data collected through the Site is MANDRALIVING s.r.l., with registered office in Rome, Via Umberto Tupini n. 116 (VAT No. and Tax Code: 16672371008 — PEC: mandraliving@legalmail.it — Email: officemanager@mandraliving.com) (hereinafter, the "Controller"). MANDRALIVING s.r.l. operates as a service provider for property management and tourist rentals.
The Site installs cookies managed by third parties. Depending on the case, such parties act either as independent data controllers or as data processors appointed by the Controller.
In accordance with the transparency obligations set out in the Garante's Guidelines of 10 June 2021, the following is a list of categories of third-party providers that install cookies through the Site. A detailed and up-to-date list of individual cookies (name, provider, duration, specific purpose) is available in the consent management panel (Cookie Management Platform) accessible from the Site.
2. WHAT ARE COOKIES
Cookies are small text files that websites send to the user's device (computer, smartphone, tablet, or other terminal), where they are stored and subsequently transmitted back to the same websites on future visits.
Cookies allow the user's device to be recognised and improve the browsing experience, enabling the Site to function correctly, remember preferences, collect statistical data, and — where permitted — offer personalised content and targeted commercial communications.
In addition to cookies, the Site uses other tracking tools (pixel tags, web beacons, advertising identifiers, local storage) for similar purposes.
3. TYPES OF COOKIES USED
The Site uses the following categories of cookies.
3.1 Technical Cookies (Essential Cookies)
Technical cookies are necessary for the correct operation of the Site and to provide the service requested by the user. They do not require the user's consent, as they fall within the exemption provided by Article 122(1), second sentence, of Legislative Decree 196/2003, which excludes the consent requirement for technical storage or access to information already stored "if aimed solely at carrying out the transmission of a communication over an electronic communications network, or to the extent strictly necessary for the provider of an information society service explicitly requested by the subscriber or user to provide such service."
This category includes:
-
Authentication and security cookies: used to verify user identity, prevent unauthorised access, and protect the Site from fraud and cyber threats.
-
Session and navigation cookies: enable normal navigation within the platform and access to core features (dashboard, property management, bookings, payments).
-
Consent management cookies: record and remember the user's choices regarding cookie usage.
Legal basis: exemption under Article 122(1) of Legislative Decree 196/2003. For any associated personal data: the Controller's legitimate interest in the correct functioning and security of the Site, pursuant to Article 6(1)(f) of the GDPR.
3.2 Analytics Cookies
The Site uses analytics cookies to collect information on how the platform is used, such as pages visited, time spent, feature interactions, navigation paths, and technical performance metrics.
Such cookies are treated as equivalent to technical cookies — and therefore do not require user consent — only when:
-
the data collected is adequately anonymised (e.g. IP address masking);
-
they do not allow, even indirectly, identification of the user;
-
cross-referencing with other data held by the service provider is not possible.
Where analytics cookies allow user identification or cross-referencing with other information (e.g. behavioural analysis for product improvement, feature adoption tracking, technical issue detection), they will only be installed upon prior consent.
Legal basis: the user's consent pursuant to Article 6(1)(a) of the GDPR, where required; otherwise, exemption under Article 122(1) of Legislative Decree 196/2003.
3.3 Functional Cookies
Functional cookies store user preferences and settings (e.g. language, geographic area, interface customisation) to improve the browsing experience.
If strictly necessary for the provision of the service requested by the user, they are treated as technical cookies and do not require consent. If they store non-essential preferences, they require the user's consent.
Legal basis: consent pursuant to Article 6(1)(a) of the GDPR, unless they qualify as technical cookies under Article 122(1) of Legislative Decree 196/2003.
3.4 Marketing and Profiling Cookies (Advertising and Marketing Cookies)
The Site uses marketing and profiling cookies to:
-
analyse behaviours, preferences, and browsing habits;
-
create individual profiles and deliver personalised content;
-
display targeted advertising (including retargeting on third-party sites after visiting the Site);
-
measure the effectiveness of advertising campaigns and track conversions;
-
optimise marketing strategies across different channels (e.g. Google Ads, Meta, LinkedIn).
These cookies are only installed after obtaining the user's free, specific, informed, and unambiguous consent, pursuant to Article 6(1)(a) of the GDPR and Article 122(1) of Legislative Decree 196/2003.
Legal basis: the user's consent pursuant to Article 6(1)(a) of the GDPR.
4. THIRD-PARTY COOKIES
5. HOW CONSENT IS OBTAINED
6. WITHDRAWAL AND MODIFICATION OF CONSENT
7. DATA RETENTION
8. MANAGING COOKIES THROUGH THE BROWSER
9. UPDATES TO THE COOKIE POLICY
For information on the purposes, processing methods, and retention periods applied by each provider, please refer to their respective privacy policies:
-
Google (Analytics, Ads, Maps, reCAPTCHA, YouTube): https://policies.google.com/privacy
-
Salesforce: https://www.salesforce.com/company/privacy/
-
Intercom: https://www.intercom.com/legal/privacy
-
Zendesk: https://www.zendesk.com/company/agreements-and-terms/privacy-policy/
-
Stripe: https://stripe.com/privacy
-
Amplitude: https://amplitude.com/privacy
Operational note: the list of providers actually integrated into the Site should be verified through a technical scan of installed cookies. The providers listed are drawn from the privacy policy and must be confirmed with the technical team.
On first access to the Site, a banner is displayed allowing the user to:
-
accept all cookies via a dedicated button;
-
reject all non-necessary cookies via a dedicated button of equal visual prominence;
-
customise preferences by category or individual provider through the consent management panel;
-
access this Cookie Policy and the Privacy Policy.
In accordance with the Garante's Guidelines of 10 June 2021, simply continuing to browse, closing the banner, or scrolling the page does not constitute valid consent. Consent must be expressed through a positive and unambiguous action by the user (e.g. clicking the "Accept" button).
No profiling, marketing, or consent-required analytics cookies are installed before the user has made a positive choice.
The banner is not shown on every visit, unless:
-
significant changes have been made to the types or purposes of cookies used;
-
at least six months have passed since the user last expressed their preferences.
The user may at any time:
-
modify their stated preferences;
-
withdraw previously given consent;
-
update their choices.
This can be done via the "Manage cookie preferences" link (or equivalent wording), always available in the Site's footer.
Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal, pursuant to Article 7(3) of the GDPR. Consent may be withdrawn as easily as it was given.
Cookies are retained for the time strictly necessary to fulfil the purposes for which they were installed, in accordance with the principle of storage limitation under Article 5(1)(e) of the GDPR.
In particular:
-
Session cookies: deleted automatically when the browser is closed.
-
Persistent cookies: remain on the device until the set expiry date or until manually deleted by the user.
The specific duration of each cookie is listed in the consent management panel and in the respective providers' privacy policies. The Controller periodically reviews retention periods and endeavours to limit them to what is reasonably necessary.
The user may configure their browser to accept all cookies, reject all cookies, or receive a notification when a cookie is installed.
Links to the official guides for the main browsers:
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Google Chrome: https://support.google.com/chrome/answer/95647
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Mozilla Firefox: https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie
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Microsoft Edge: https://support.microsoft.com/it-it/microsoft-edge/eliminare-i-cookie-in-microsoft-edge
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Safari: https://support.apple.com/it-it/guide/safari/sfri11471/mac
It is also possible to:
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manage behavioural advertising preferences at http://www.youronlinechoices.com/it/;
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opt out of Google Analytics by installing the browser add-on: https://tools.google.com/dlpage/gaoptout;
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opt out of advertising cookies at https://optout.aboutads.info/.
Disabling technical cookies may impair the correct functioning of the Site, including authentication, security, and payment processing features.
This Cookie Policy may be modified or updated to reflect regulatory, interpretive, or technological developments, as well as changes to third-party services or the adoption of new providers.
The updated version will always be published on the Site with the date of the last update indicated. Substantial changes will be brought to users' attention via a notice on the Site and, where necessary, by re-displaying the consent banner.
Last updated: June 2026


